Warranty & RMA
Thanks for choosing WellCore SSD
1. Warranty Period:
The warranty period for overall unit is 3 years from the date of leave-factory and lifetime maintenance.
2. Warranty Range:
All products which is sold by Shenzhen Wellcore Technology Co.,Ltd.
In warranty period, all of the defective products must be returned to the factory to be repaired or be replaced.
3. Warranty policies are as follows:
• For failures caused by producing process, we will follow the manufacturing procedures to carry out thorough cleaning, testing, calibration, repair and restore to factory parameters;
• The standard Repairing time for warranty period products is 10 working days. Namely from the date when device is delivered to service center and recorded in the service system to the date when the device is delivered by service center. It doesn’t include weekend, holiday and delivery time. The maintenance period is a goal not a promise and certain special products may not apply to this maintenance period.
• For the products which need to be replaced within the warranty period, WELLCORE will replace them with products which have the same specifications, and the replacing products have same rights as the original products;
• The original warranty period for the repaired or replaced products which are still in warranty period will not be extended.
4. The warranty range doesn’t include the following：
• Do not repair failures caused by physical damage, improper operation, unauthorized changes to the product, or attempt to repair, lightning or other natural or manmade disasters；
Including but not limited to：
−Product performance affected by fouling
−Liquid leakage and foreign materials on the product
−Altered product manufacturing labels
−Scratches, blot and/or damage to optical components
−Products are connected with unapproved power devices
−Products are opened without authorization
−Products are repaired without authorization
−Burned or melted products or parts
−Use non-original accessories or parts
• Non-Repair work, such as not limited to upgrading software or protocol, upgrading program and configuration；
• Do not repair products not from WELLCORE.
5. Delivery Cost Policy for Return to Factory Repair items
• For DOA products (namely products are dead on arrival), WELLCORE would bear all of the delivery cost, and freely replace qualified products for customers.
• Defective in warranty period: buyer and seller bear delivery cost 50% to 50%. Buyer prepays return delivery cost and WELLCORE bear sending back cost.
• Ineffective items beyond warranty period: buyers bear two-way delivery cost and WELLCORE is responsible for proving repairing service.
6. Return to Factory Repair Procedures:
-Requirements and issues for Return to Factory Repair:
1. Dealers (agents) have to fill out “Return Material Authorization Form” for all of the defective items and describe product model No., serial No. and failure problems;
2.Dealers(agents) fax or email “Return Material Authorization Form” to WELLCORE support Center. Only after dealers(agents) get signature and authorized No. from WELLCORE support center, they could deliver the defective item back to WELLCORE;
3. All defective items must have problem description tags, to facilitate the technicians to detect and repair quickly;
4. Except DOA products, the delivery cost for all defective items must be prepaid; otherwise they will be rejected by WELLCORE;
5. All defective items must be packed well before delivery, and authorized No. must be marked clearly on the packages.
6.When WELLCORE get the packages, they will call customers to confirm received quantity and status of the items.
7. Incomplete “Depot Repair Application” may lead to prolong the repair time.
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