1.Before returning the product, please make sure that the product meets the following Wellcore Warranty Policy.
(1) Welcore only accepts proper justification Returns and exchanges. And for individual consumer customers, Wellcore will provide replacement service in 15 days.
(2) Wellcore is not responsible for free repair or return for the product’s damage results from natural disaster or caused by improper operation and any other failure not led by product itself.
(3) Material may not be returned without prior written authorization from WellCore. The product must have been originally purchased from Wellcore or WellCore Authorized Resellers.
(4) Returned products must be completed in the following conditions:
A. Original packing (mnufacture’s box, plastic blister packaging, etc.)
Grade 2.5″ SATAIII MLC SSD with 550/550MB/s R/W (W20S25MC)
32GB 2.5″ SATAII MLC SSD with 160/160MB/s R/W: 530 RMB
32GB MSATA SSD: 500 RMB
B. All accessories (cables, connect box, connect PCB, screw,driver, etc.)
C. UPC barcode & Serial # on the box intact (as received).
(5) Please completely fill in the required items in the following RMA form:
A. RMA Number.
B. List the item(s) and reason(s) for the return.
C. SN Number.
E. Contact phone or email.
(6) Items on special sales, closeouts or discontinued merchandise may not be returned
2. RMA Process for product under warranty period
Excerpt from the RMA Process Document, this is a summary on how to process RMA for immediate reference. If you want the detailed RMA process you can ask this to support@WellCore.co.
(1) Customer need to complete the RMA Request Form, a detailed problem description is highly recommended to avoid delay in duplicating and analyzing the problem.
(2) Return the completed RMA Form. A copy of the original purchase invoice may be required.
(3) If required, all returning product(s) must match with its original invoice description.
(4) RMA Dept. Representatives will e-mail either a RMA number, or a reason for RMA denial.
(5) Only after receipt of RMA number, return defective product(s) to WellCore.
(6) This RMA process is for replacement/repair of defective products only.
(7) The RMA number is valid from date of issue, and not to exceed beyond the warranty period.
(8) Please write RMA number on the outside of shipping box (on the address line).
Free of obligation policy
Wellcore does NOT provide service under circumstances other than mentioned previously in the Warranty Policy, nor does NOT carry any other implicit, explicit, or subsidiary obligation in the Warranty Policy. Please refer to, and only to, the Warranty Policy for Wellcore service obligation; the Warranty Policy is over any other promise in oral or written form. The Warranty Policy does NOT cover any random, extraordinary, or direct/indirect damage comes along with the manufactures, even Wellcore has been notified the possibility of such damage. Some jurisdictions to not allow the exclusion or limitation of incidental or consequential damages. So the above limitations or exclusions may not apply to purchases in those jurisdictions. Any action to enforce the terms of this limited warranty shall be filed and litigated in Changsha city, Hunan province, PRC.
Regarding this agreement, Wellcore has the final explanation rights in case of divergence.
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